![]() ![]() That’s up from 30 per cent of calls that couldn’t be completed in a 2016 test and only 20 per cent that couldn’t be completed in 2012. It found 49 per cent of the 200 test calls made by CFIB employees in June 2019 couldn’t be completed due to excessive wait times, blocked calls or disconnects. ![]() The group says overall quality of service was lower and wait times were longer than in previous analysis of the Canada Revenue Agency’s call centres, although callers no longer encountered busy signals. The federal government’s tax information call centres have received a D grade on a new report card from the Canadian Federation of Independent Business. ![]()
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January 2023
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